Reputation Engine
Every review, every platform, one inbox.
Google, Yelp, Facebook, TrustPilot. AI drafts the response. You approve. The Reputation Engine fires the request, monitors the rating, and pings you the second something bad lands.
“The fastest way to lose a 5-star review is to wait three days to ask for it.”
What this fixes
The problems we built this engine to kill.
Without it
Reviews live on five different platforms
Google here, Yelp there, Facebook somewhere else. You can't reply to the ones you don't see.
Asking for reviews feels awkward
Tech finishes the job, says 'leave us a review,' customer forgets. The window closes within 24 hours.
Bad reviews show up at the worst time
You find out about the 1-star Friday afternoon. By Monday morning the comment thread is full of competitors piling on.
With it
One inbox for every platform
Google, Yelp, Facebook, TrustPilot, and industry-specific platforms. Reviews land in one feed.
AI-drafted responses
AutomationFire drafts a reply in your brand voice. You approve in one click. Average response time drops to under an hour.
Review request at +30 minutes
SMS goes out 30 minutes post-job, when the customer is happiest. 95%+ open rate. 40-60% leave a review.
How it works
Four steps, end to end.
Connect your platforms
OAuth Google Business Profile, Yelp, Facebook, and TrustPilot. Reviews start syncing in 60 seconds.
Set the request templates
Branded landing page. SMS first, email follow-up at +48 hours. Smart routing: good reviews to Google, bad ones to a private feedback flow.
Approve responses daily
Open the dashboard. Skim the AI drafts. Approve or edit. Most operators handle a week of reviews in 10 minutes.
Watch the alerts
Bad review alerts fire instantly. The Insight engine flags volume drops or rating shifts in the Monday digest.
What’s in the box
Live features, today.
- Multi-platform review monitoring (Google, Yelp, Facebook, TrustPilot)
- AI-drafted responses with approval queue
- Email plus SMS review request campaigns
- Branded review request landing pages
- Smart routing (good reviews to Google, bad to private feedback)
- Negative review instant alerts
- Sentiment analysis on every review
- Competitor review benchmarking
- Review velocity reports
- Auto-tag reviews to customer records in the CRM
“We were at 47 Google reviews when we started. Twelve months later we're at 312. Same volume of jobs. The only thing that changed was how we asked.”
— Taurus Roofing & Siding, one of the seven brands we run on AutomationFire