CRM & Customer Hub
One customer record. Every interaction.
Every call, form, chat, SMS, and review rolls into one row. Phone number is the join key.
“Leads die in the seams between tools. We removed the seams.”
What this fixes
The problems we built this engine to kill.
Without it
The customer who called yesterday
You forgot. You called them back two days late. They booked someone else.
Two systems, two records
Calls in your phone log. Forms in your inbox. Reviews in some other tool. None of them know about each other.
No status pipeline
You can’t tell which leads went cold and which converted. Marketing budget gets spent on churn-prone segments.
With it
Phone-number resolver
Same number called and emailed and filled a form? One row. Auto-merged.
Today timeline
Every interaction in chronological order. Inbound call at 2:14, booking at 3:01, review at 7:22.
Cold-lead alerts
Lead hasn’t moved in 4 business hours? You get pinged. The Insight engine flags it.
How it works
Four steps, end to end.
Connect your channels
Phone (Voice Engine), website forms, SMS, reviews, email. Each ties to the customer record.
Watch records auto-aggregate
Every caller, form-filler, and reviewer rolls in. No manual entry.
Set your SLA
Pick a response window. The Insight engine flags anything that breaches it.
Read the Monday digest
Every cold lead, every won customer, every churn risk surfaced in one email.
What’s in the box
Live features, today.
- Auto-aggregated customer records
- Phone-number-as-join-key resolver
- Today timeline of every interaction
- Lead status pipeline (new → qualified → converted → lost)
- AI summary on every interaction
- Suggested next action per record
- Internal notes per customer
- Customer detail page with full history
- CRM webhook to HubSpot, Pipedrive, Salesforce, custom (Growth and Pro tiers)
- Calendar API integration (Pro tier only)
“We stopped losing the leads we already paid to acquire. Every voicemail is now a row with a follow-up button.”
— Taurus Roofing & Siding, one of the seven brands we run on AutomationFire